Shipping policy

Processing Time

·All orders are processed within 1–10 business days after payment confirmation.

·Orders placed on weekends or holidays will be processed on the next business day.

 

Shipping Fees & Free Shipping

·Free shipping for orders over $129 USD to the following countries: France, Germany, Italy, Japan, New Zealand, Singapore, South Korea, Spain, Switzerland, United Arab Emirates, United Kingdom, United States.

·Orders under $129 USD will incur a $15 USD shipping fee.

 

Estimated Delivery Times

·United States : 7–15 business days after processing.

·United Kingdom,France, Germany, Italy, Spain, Switzerland: 10–15 business days after processing.

·Japan, New Zealand, Singapore, South Korea, UAE: 10–15 business days after processing.

·Delivery times may vary depending on destination and customs clearance.

 

Customs & Duties

·International orders may be subject to customs fees or import taxes.

·These charges are determined by your local customs office and must be paid by the recipient.

 

Damaged or Missing Items

·If your order arrives damaged or incomplete, contact us immediately at support@whentea.shop.

·Provide your order number and photos/videos of the issue.

·We will arrange a replacement or refund after review.

 

Shipping Confirmation & Tracking

·Once shipped, you will receive a confirmation email with tracking details.

·Please allow 1–2 business days for tracking to update.

 

Contact Us

Email: support@whentea.shop

Working Hours: 6 PM – 3 AM Pacific Standard Time